Hoyt Service

[Eberbachl]

You don't have to convince me to shoot Hoyt Gear,I'm currently shooting an AccuTec and really enjoying it.

The question is...why is it that Hoyt service blows so much in this country...ie: not uncommon to take up to six months for gear to come in from Hoyt in my experience.

Hoyts apparent lack of commitment to the relatively small market here upsets me...it's a real shame - nearly enough to make some do some serious thinking :confused

..what do y'all think?

:eek

[Marcus]

It's a hard situation.
However PSE is as bad. My Dad's Thunderbolt limbs took almost 3 months to arrive. So far my Hoyt has been about 8 weeks, which it what I was really expecting it to be. (it should arrive on Friday).
I think to keep the price down the archery dealers go for big shipments. Also target gear is made per order, while hunting gear is in production. This means that it might take a month just to the bow maker to put it together first.
It's damn frustrating that it's so hard to get any gear in this country, however, to be honest, buying from online overseas stores doesn't help. (I'm guilty too) Buying local puts more stock through the stores and leads to more shipments.
What I find frustrating is that bow makers seem to avoid giving details on euipment shipments. While my UltraTec was being made I would have loved to log onto the net, feed in order number and get "In Transit. Being shot by Dave Cousins to make sure it's not as good as his"
Then I would've know progress was being made. :)

[Eberbachl]

Good luck on getting the UltraTec on Friday...if it comes in then I'll be impressed - 8 weeks is not too bad.

You're right about putting the business through local dealers though, if the price is right then it can only help matters if more stock is going through them.

;););)

[Marcus]

As an ex-saleperson in computer gear I know how much it hurts when a customer buys elsewhere too. Of course it's up to me to prevent that, but sometimes I just couldn't.

Personally I would like to see a better target range in this country from someone, that is the only thing Alt Services has over others.

[Eberbachl]

Yeah, I must admit altservices does have a good target range...

I'd just like a shop in Melbourne that had a good range of archery gear full stop...target AND field.

The range of gear available to target and field shooters in the states is mind boggling - you'd think we could at least get some of it in this country :(

:eek

[mike]

Hey guys, lets copy all these post to a new forum called "archery eqipment" or something like that because calling it "Hoyt USA" just turns people off, particularly given that people are not always deadly honest about where their opinions come from and where their loyalties lie (even if they where bought).

[Marcus]

That's cool, and I am considering that. Although I resent the implication that my opinion is bought based on the fact that I have shot 4 other Hoyts, 4 PSE's, 2 Bear/Jennings and Yamaha bows and after shooting the VorTec and UltraTec came back to the club with my mouth still open saying "they are the greatest bows I've ever shot!" It was a week later did I get an unsespected phone call offering sponsorship. (I have a post in the target section about the VorTec)

However this section isn't getting used and is upsetting shooters of other bows (I don't see why, all archery gear is fun to play with :) )

I do thank you for the feedback.

[wuidara]

:)
i haven't had to use any company's service, yet, but basically i agree that we all should support local dealers more. it's just not fair if we seek their advice, and then buy the stuff they recommend online because that's cheaper!
anyway, some online companies have quite dubious policies, when it comes to us customers down under; why is it that you pay 40% on top of the retail price at cabela's, no matter what the shipping costs? i started a thread on their website once, and they censored it. america the free, yeah, right! i wouldn't mind paying even 60% of what the purchase is, if that's what they have to pay for postage and handling, but not like this! :mad
with my local dealer, i tell him frankly what i think. he is also a mate, but when i buy stuff from him, i am ready to pay more than he paid for it; after all, that's his job!

[Marcus]

One thing that will effect service in a huge way for Aussies (and Kiwis) is that we are a very very small market compared o the US and Europe. Hoyt and PSE etc etc will not stress too much about our problems because they have thousands of other shooters to worry about. I've been around when Hoyt was the only bow brand used in Victoria, then PSE dominated, then Hoyt, back to PSE etc etc, this had little effect on each companies bottom dollar in the US. Bowhunting is the largest outdoor activity in the US next to fishing, while in Victoria we are lucky to get 80 people to a tournament, that in a city of a few million is pathetic, so of course bow companies don't worship us.
So if you want good service don't expect it from Hoyt, pSE matthews etc etc. Expect it from Bows Arrows bits, The Nock shop etc etc and don't be suprised if they are unhappy about fixing gear that ws bought from other bow shops. When I did computer servicing we used to get people bring computers in from other dealers and we were not too simpathetic.

[foo]

But don't you charge for servicing? I don't understand why you would be unhappy for someone to give you their money to fix their equipment. Maybe it was bought secondhand, maybe they bought it from another shop and then later decided your shop and service might be better.

:confused

[Marcus]

Foo
In computers it depends on the situation. We had people who wanted a machine fixed under warrenty and wanted it free and would make all sorts of trouble because they were sold this machine by someone else. More often than not we would smile and help them out in a big way to keep their business. But sometimes you would get a customer who felt we should help them for free even if they bought elsewhere. We had more time for those who were happy to be helped. I've seen Peter from BAB help out a DVA shooter while he was visiting our club even though the guy hadn't bought from him. It's good for business. However if I buy stuff I don't expect anyone else to help me just on the off chance I might come back.

[Kuru]

OK time for my 2 cents worth. Archery in Australia is a very small sport hence why the few shops that are around can't afford to stock the latest and greatest. I'm the first to admit I do check out places like alt services but we really do need to support our local shops, sure it might take a week or so longer to get our new toys but do we really want to put the local shops out of business ? If shops close down we'll get even less support from the big bow makers. It makes sence to shop locally. At least that way the big dealers overseas can get accurate figures on what sells and what don't ! Anyhow back to service, waiting 8 weeks for any bow part seems a bit crazy, being a CAD programer I worked out the other day I could redesign any riser on the market and on an average 8 hour day, the CNC machine could pump out about 2000 risers ! I can't honestly see why a company overseas couldn't email a design to a company in the asia-pacific region to outsource their work locally
Anyhow just my 2 cents worth

[Marcus]

I would imagine the only problem with that would be demand. Out of the 110 shooters at the state target on the weekend I would guess only about 10 had 2001-2002 model bows. So if only about 50 new bows are sold per year per store then that's not very many. I know they move more of the lower end stuff, but the higher end stuff they don't move much of. BAB sold 6 Axis risers in 6 months after the Olympics and were blown away by that. My guess is that all ccompanies are too busy producing crap low end bows for the US market to worry about how long it takes to get our bows. :(

[greglander]

shot my brand new bow at the state target last weekend,shot 2 M.Bscoresfor the first time in a comp , only just got the bow but it only took two and a half weeks from the time i ordered it, till the time i got it. was two hundred dollars cheaper than anyone here, and they are super professional to deal with and the bow is absolutely faultless which is more than i can say for some!so if the choice is 2 hundred dollars or loyalty.. hmmm. besides local businesses have never done me any favors in fact a standard reply is usually 2 weeks , huh usually 2 months or more. i would not have had my new bow to shoot at the state target if i had ordered it from anyone here , sad but true, but i know this from past ex perience. and 2 hundred dollars in MY pocket! you do the math!

[Eberbachl]

Greg, can you HONESTLY say that you really saved two hundred dollars after adding the cost of shipping and import duties to the actual price of the bow?????????:confused

If that is the case (of which I am sceptical, BTW) then of course it would be hard to justify buying locally, but if it is as close as I suspect it really was, then I think we all have alot to benefit from buying from a local supplier.

:p:eek:p

[Pat Mole]

from my experience(which is not all that long(2years)) bows, arrows and bits has been the quickest at getting my equiptment to me

[greglander]

hey guess what luke i was talking about the total price including everything and actually saved 230 dollars and i still have the receipt if you want to see it! by the way any news on your bow? maybe theyre still whittling away at the block of aluminium? ;) ;) ;)

[Eberbachl]

Well Greg,

I am impressed that you did manage to save so much...no body could argue that $230 is better in their pocket than the bow company.

Did the bow shop discount the value of the goods for you to get a lower import duty, or was it just an amazing bargain?

...and oh yeah, the CyberTec is at my house as we speak.

[Marcus]

What Greg fails to understand is that we would be in serious trouble as a sport if all the dealers closed down and we had to import everything. It would cost us a fortune for gear. $200 saved now is $1000 more we would be spedning over a year in gear to import.
The solution then would be to get together and have a group of shooters import together to bring the cost down. Alot of work in that so one may as well take some profit. Oh now he is a dealer.

Sorry Greg, but by importing yourself you are losing in the long run. That's why BAB and Nock shop take so long to bring stuff in, it's because people like yourself undercut the market. Can't agree with you on this. It's a shame that it can take so long, but chances are a CyberTec would taake that long anyway. Reports from the US shooters is that a Left hand PSE takes ages there too.

[Pat Mole]

does anywhere now where i can find a reveiw on the Hoyt Elan?