Almost three months ago I ordered a W& W CXT bow grip from Merlin Archery, a simple item I would have thought to be sent to me but NO, I waited for a few weeks and nothing so I enquired with them and they said it takes time to order it in but it eventfully it turned up but to my disbelief it was the wrong one as I ordered a black grip and the one turned was silver. After emailing them they said sorry they sent the wrong one and if I sent it back they would make it up by crediting me the amount but I said no as I wanted as black grip and they could send me a carbon clicker instead for payment for the return freight to australia.
After waiting a number of weeks AGAIN I emailed them and the next excuse was they had trouble getting the correct one and I forgot to mention they waited for the silver grip to come back to order the black one in but again more time went by and nothing, So again I emailed them and their next excuse was they couldn’t get the black grip and now giving up on ever seeing a black grip I told them to send back the silver one, again, some time went by and still no grip, again I emailed them and again and another excuse was as they had sold out of the silver grip.
So I said they could send me a number of small items to make up for all my time waited and my cost out-lay, two more weeks have gone by AGAIN and still nothing.
This started in July this year !
I will never order anything from them in my life time and will tell everybody I ever meet to boycott MERLIN ARCHERY unless they want to waste their money.